How do I schedule an appointment?
To schedule an appointment, contact us at: 614-292-5766 during business hours. You will be asked for your name and contact information by the front desk. You will then be scheduled for a phone screening appointment between the hours of 9 am to 4 pm, Monday through Friday.
What happens when we call you for your phone screening appointment?
You will talk with a counselor over the phone for about 10-15 minutes. The counselor will collect some preliminary information about you and your concerns. You and the counselor will decide on a way to address your concerns. This may involve individual, couples or group counseling; referral to a physician; or, perhaps, referral to a clinician in the community.
If you are referred for individual counseling with a CCS counselor, you may or not be matched with the counselor you spoke with over the phone. Within your first couple of sessions, you and your counselor will determine the type and amount of counseling that will best assist you.
Please be aware that our number often appears as private or unavailable, and thus may be blocked by your cell phone carrier. The clinician who returns your call will need to ask you several questions of a confidential nature you may not wish to answer in public.
What if I am returning for services?
If you are returning to CCS for services, you should let the front desk staff know this when you call to schedule services. They will find your previous information so that it is available to the counselor when you return. If you have attended an appointment with a counselor at CCS within the past 3 months, you do not need to go through the triage phone screening process again. Instead, you may request your previous therapist or request to see another therapist. Either way, an ongoing therapy session can be scheduled through the front desk. If you have not attended an appointment with a counselor at CCS within the past 3 months, you will be required to go through the triage phone screening process. During the triage call, you may request to see your previous therapist or someone new for ongoing sessions.
Can I have a clinician call me back in the evening if I work all day?
Triage hours are from 9:00 am until 4:00 pm Monday through Friday. We do have office hours in the evening, but the triage phone screening appointment, which will last 10-15 minutes, will need to be scheduled during regular business hours.